Medical Social Services

Medical Social Services aims to serve patients, their families and the community in a holistic, patient-centric and integrated manner with a view to ensure the psycho-social well-being of residents in the west. We aim to pioneer new and cost-effective intervention programmes and services to support patients and their families who may have difficulties in coping with emotional, psycho-social, financial and care problems arising from ill health and traumatic injuries.

As members of a multi-disciplinary team, Medical Social Workers (MSWs) collaborate with the healthcare team and community resources to provide patients and their families with comprehensive care. Our Social Work Assistants also provide support to MSWs in delivering psycho-social care to our patients.

Our MSWs are actively involved in training and education. The department accepts social work undergraduates from the National University of Singapore and UniSIM for internships. We also conduct counselling and social work related training for healthcare and social work professionals, as well as corporate clients. Examples include Essential Counselling Skills, Applied Suicide Intervention Skills Training (ASIST), and Family Violence Intervention Workshop.

MSWs engage in outreach work as well. The HEALTH Programme aims to establish a process of Evaluating a person’s current health and financial status, Educating him or her on the available resource, Empowering them to take care of their own health and needs and helping them to Execute the recommendations. This pilot programme, funded by the TOTE Board and JurongHealth Fund, aims to maintain the health and functional capabilities of the current population in the western community, empower the residents and their families with knowledge about healthcare planning and enhance the capability of community facilities in managing the population's health.

Accreditation

All MSWs are required to be accredited with the Singapore Association of Social Workers (SASW). We abide by the social work code of ethics and are governed by the guidelines stipulated by the Association.

The Medical Social Services team delivers the following services:

Care & Discharge Planning

MSWs assist patients in making a smooth and seamless transition from the hospital back into the community, through the development of a plan that includes ongoing maintenance, continuity of care and efficient use of hospital and community resources.

The process can involve:

  • Collaboration with different medical and health disciplines through case discussions and multi-disciplinary meetings
  • Family conferences
  • Liaising with external service providers as well as referrals to institutions such as day care, nursing home, community hospitals, etc.

Case Work & Counselling

MSWs provide counselling and psychotherapy for both patients and JurongHealth Campus staff. Counselling is available for individuals who are experiencing difficulties in adjusting to illness, disability, and treatment leading to anxiety, emotional distress, grief and loss issues, as well as personal and family problems.

MSWs also link patients to external resources such as Family Service Centres to ensure continued support even after their discharge.

Financial Assistance

Medical treatment costs are common concerns among many patients. In addition to formal assistance schemes such as Medifund, we point needy and eligible patients to external resources that can help cover their treatment costs and other practical needs arising from their illnesses.

Risk Assessment

MSWs also conduct risk assessments for patients to ascertain potential safety issues after a patient’s discharge. Referrals can be made in situations whereby the patient has been admitted as a result of a suicide attempt or domestic violence. Through the assessment, MSWs will not only provide emotional support but will also work with the patient and the hospital team to develop safety plans for these patients.

For suicide cases, all MSWs attending to patients are trained in Applied Suicide Skills & Intervention Training (ASIST) from LivingWorks (Calgary, Canada).

Psychological Trauma Support

Patients admitted as a result of traffic accidents and other traumatic injuries are often exposed to psychological trauma. Our MSWs aim to provide support to these patients and their families to help them cope more effectively. MSWs are trained as CARE (Caring Action in Response to an Emergency) officers to provide Critical Incident Stress Management (Individual and Group) for people affected by critical incidents or national disasters.

Support Groups

Dealing with the onset of an illness is never an easy experience for patients and their families. MSWs organise and facilitate support groups, whereby patients or their families can share their concerns in a supportive environment and meet individuals who share similar experiences.

Zeng Hui Hui

Head, Medical Social Services
Principal Medical Social Worker

Professional Qualifications

BA Social Work (S’pore), G Dip in Counselling Practice (S’pore)

Ng Teng Fong General Hospital

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Koh Li Lian

Head, Medical Social Services (JCH)
Principal Medical Social Worker

Professional Qualifications

BA in Social Work (S’pore), G Dip in Counselling Practice (S’pore), M Social Work (S’pore)

Jurong Community Hospital

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Long Chey May

Senior Assistant Director, Allied Health
Master Medical Social Worker

Professional Qualifications

BA Social Work (S’pore), M Social Work (Aus)

Ng Teng Fong General Hospital

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Molly Koh

Senior Principal Medical Social Worker

Professional Qualifications

BA Social Work (S’pore), G Dip Psychotherapy (CBT) (S’pore)

Jurong Community Hospital

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Ho Bee Hong

Principal Medical Social Worker

Professional Qualifications

BA Social Work (S’pore), G Dip Solution-focused Brief Therapy (S’pore)

Ng Teng Fong General Hospital

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Kong Lai Yee

Principal Medical Social Worker

Professional Qualifications

BA Social Work (S’pore), M Social Work (S’pore)

Ng Teng Fong General Hospital

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Lim Boon Chee

Principal Medical Social Worker

Professional Qualifications

BSS (Hons in Social Work), Master in Art Psychotherapy

Ng Teng Fong General Hospital

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Steven Chua

Principal Medical Social Worker

Professional Qualifications

BA Social Work (S’pore)

Ng Teng Fong General Hospital

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Chin Chi Hsien

Senior Medical Social Worker

Professional Qualifications

BA Social Work (Hons) (S’pore), G Dip in Counselling Practice (S’pore)

Ng Teng Fong General Hospital

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Jennifer Yeo

Senior Medical Social Worker

Professional Qualifications

BA Social Work (S’pore), Dip Marital & Family Therapy (UK)

Ng Teng Fong General Hospital

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Karen Wong

Senior Medical Social Worker

Professional Qualifications

BA Psychology (Aus), G Dip Social Work (S’pore)

Jurong Community Hospital

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Seah Yilin

Senior Medical Social Worker

Professional Qualifications

BA Social Work (S’pore), G Dip in Counselling Practice (S’pore)

Ng Teng Fong General Hospital

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Sharon Ganga

Senior Medical Social Worker

Professional Qualifications

BA in Social Work (Hons) (Aus), G Dip in Counselling Practice (S’pore), Certified in Thanatology (ADEC)

Ng Teng Fong General Hospital

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Tiffany Soh

Senior Medical Social Worker

Professional Qualifications

BA Social Work (S’pore), G Dip in Counselling Practice (S’pore)

Ng Teng Fong General Hospital

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Medical Social Services are available at:

Ng Teng Fong General Hospital

1 Jurong East Street 21, Singapore 609606

» HOW TO GET THERE

enquiries

ENQUIRIES

6716 2000
(24 hours)

appt

APPOINTMENT LINE

6716 2222
(Mon - Fri: 8am - 5.30pm; Sat: 8am - 12.30pm)

Jurong Community Hospital

1 Jurong East Street 21, Singapore 609606

» HOW TO GET THERE

enquiries

ENQUIRIES

6716 2000
(24 hours)

appt

APPOINTMENT LINE

6716 2222
(Mon - Fri: 8am - 5.30pm; Sat: 8am - 12.30pm)

schedule

ONLINE REQUEST

To make or change appointment for this service online:

» Schedule an Appointment